Desc: The Scoop: An Ode to Customer Service: Directed by David A. Daniels. With Alison Alampi, Kelly Anderson, Marcus Araiza, Colleen Babbel. 'The Scoop' is the story of a jaded ice cream store manager on his last day of the job, juggling the chaos and a series of misadventures that ensue over the course of three different shifts between customers and the employees of the store who hate them.